Peace of mind before, during and after your booking. Learn how to safeguard your reservation and personal information, spot potential fraud attempts, and notify us if you notice anything suspicious.
We will never ask for it, through any channel.
Not by email or phone.
We will not request it via SMS or WhatsApp.
Combine uppercase, lowercase, numbers and symbols. Don’t reuse it elsewhere.
If anyone asks you to change your email, phone or ID through another channel, don’t do it.
Confirm the email comes from an official Sercotel domain.
We periodically identify fraudulent campaigns that imitate our brand to deceive customers. If you receive a suspicious message: do not reply, do not click links, and do not download attachments. If you think you have shared personal or banking information:
Call your bank – Contact your bank immediately.
Report it – Notify the National Police or the Civil Guard.
We’re here to help. If you have any doubts or want to report a fraud attempt, contact our Customer Service team. The sooner you tell us, the sooner we can act and protect other customers.