Legal notice

Information Law 34/2002 on Information Society Services (LSSI) 

Sagatu Asociados Comercial Hotelera S.L., with Tax ID number B-63751853, in compliance with the provisions of article 10 of the LSSICE, hereby informs you that the company is registered in the Commercial Register of Barcelona in Volume 37,795, Folio 0085, Sheet B-305370, Entry 6 and domiciled at Calle París nº 120, 1º, 1ª, 08036 (hereinafter, SERCOTEL). 

You can contact us by phone at 933636363, by fax at 933636360 or by email at rgpd@sercotel.com. 

The above company is the owner of the sercotelhoteles.com domain name and the websites accessed via said domain: sercotelhotels.co.uk, sercotelhotels.fr and sercotelhotels.de. 

 

Terms and conditions of use

The terms “You” and “User” are used here to refer to all the individuals and/or entities that visit this website for any reason. 

SERCOTEL seeks to bring the world of Sercotel Hotels closer to its users. For this purpose, SERCOTEL, through sercotelhoteles.com, provides them with information and services related to its hotels, including online room bookings, a pre-booking service, a hotel locator, a rate locator, event room and convention pre-bookings, customer service and a job agency. (hereinafter, “the services”). 

Use of the website and/or its services entails the full and unreserved acceptance and validity of each and every one of the provisions of the latest updated version of this Legal Notice, as a result of which users must be aware of the importance of reading them every time they visit the website. Access to and/or the use of some services offered to users (hereinafter, “the user”) on sercotelhoteles.com may be subject to certain conditions which, depending on the case in question, replace, modify and/or complete these Rules of Use, and therefore users, prior to accessing and/or using said services and contents, must read and accept the above conditions. 

Users undertake to use the sercotelhoteles.com website and the services made available via it in a manner in accordance with the Law, morality, good customs, public order and the provisions of this Legal Notice. Consequently, you undertake not to use the sercotelhoteles.com website or its services for unlawful purposes or effects and/or any contrary to the provisions of this Legal Notice or harmful to the rights and/or interests of third parties, or any which, in any way, may damage the sercotelhoteles.com website and/or its image or prevent the normal use thereof or the services made accessible via it by other users. 

SERCOTEL, in order to streamline the functioning of sercotelhoteles.com and for the benefit of its users, may unilaterally modify, at any time and without prior notice, the services provided, substantial aspects of the website or the operational, technical and usage conditions of the services provided by sercotelhoteles.com. Similarly, in order to improve the service and establish an optimal level of quality, SERCOTEL’s ultimate goal, users are asked to suggest any modifications that they deem useful by contacting the managers of the website by email at rgpd@sercotel.com. 

Users of sercotelhoteles.com must comply with any instructions sent by email by sercotelhoteles.com, SERCOTEL or its duly authorised personnel. 

 

Grounds for exclusion

SERCOTEL reserves the right to temporarily or permanently exclude users in any of the following cases. Failure to comply with any of the provisions set out in this document. A breach of the law, morality or public order or, in particular, by way of example but without limitation, use of the website or its services in a way that includes (i) material infringing copyright that is not duly authorised or infringing any other intellectual or industrial property right, (ii) offensive material or material undermining public safety or national defence, (iii) material advocating terrorism, racism or any other discriminatory conduct on the grounds of race, sex, religion, opinions, nationality, disability or any personal or social circumstance, (iv) material injuring young people and children, particularly pornographic material, especially any targeting minors or (v) threatening or defamatory material or any that incites violence. 

In accordance with the provisions of the LSSI, SERCOTEL shall interrupt the service as soon as it becomes aware that any unlawful activity is taking place or that third-party property or rights are being harmed. 

A user’s exclusion shall not lead to SERCOTEL forgoing its right to take the corresponding legal action or seek any compensation that may be due by law. 
 

Right to modify the rules of use

SERCOTEL reserves the right to replace, unilaterally and without prior notice, any of the terms and conditions of this Legal Notice with the terms and conditions it deems appropriate, informing the users of the modifications it makes via sercotelhoteles.com. 
 

Intellectual property and copyright

All the information included on sercotelhoteles.com, its graphic design and the code in HTML, JAVA, JAVA Script and Active X language and any that may be used in the future are protected by copyright and other intellectual property protection rights. These rights belong exclusively to SERCOTEL or its licensors. Internet users who visit this website may view the information included on it and perform downloads and private reproductions on their computer systems, provided that the elements reproduced are not subsequently assigned to third parties or installed on a server connected to the Internet or a local network. Without detriment to the provisions of this Legal Notice, the distribution, modification, assignment, public communication or reproduction of part of or all the information published on sercotelhoteles.com or any other act relating thereto is not permitted without SERCOTEL’s prior authorisation. 

Users must use the contents and information included on sercotelhoteles.com diligently, properly and lawfully and, specifically, solely for personal and non-commercial use, provided that the content or any mention of sources, copyright and other data identifying the rights of SERCOTEL or third parties is not removed or modified, in other words, respecting their original form. Any reproduction or any kind of copying, distribution or publication of the content of the information published on sercotelhoteles.com without SERCOTEL’s prior written authorisation is prohibited. Authorisation for its reproduction may be requested by writing an email to rgpd@sercotel.com. In the event that a user or third party considers that any of the contents on sercotelhoteles.com has been placed on it in violation of copyright or any other intellectual property protection rights, you are asked to inform SERCOTEL of the above by sending a notification to rgpd@sercotel.com which includes, at least, the following information: a) the claimant’s name, address, telephone number and email address, b) details of the holder of the copyright or any other intellectual property protection rights that may have been infringed, c) an indication of the infringed content and its location on the sercotelhoteles.com website and d) a declaration that the content has been introduced without the express authorisation of the holder of the copyright or any other intellectual property rights. Without detriment to the above, SERCOTEL reserves the right to defend itself against claims based on the current legislation on advertising, copyright and any other rights protecting intellectual property. 

 

Hyperlinks

In the event that sercotelhoteles.com makes reference to advertising or third-party websites by means of links, SERCOTEL does not undertake to control and does not previously control, approve or appropriate the services, contents, data, files, products or any other materials existing on the website or websites of third parties, for which reason SERCOTEL shall not be held liable under any circumstances for the legality of the contents of said website(s), and the third party shall be held exclusively liable, by way of example and without limitation, for guaranteeing the legality, morality, good customs and public order of the contents and ensuring that they do not infringe the rights of any third parties. The existence of a hyperlink does not entail any kind of relationship between SERCOTEL and the owner of the website on which it is placed. 

Users or third parties who intend to establish a hyperlink with the sercotelhoteles.com website must guarantee that the hyperlink only allows access to the pages and services of the sercotelhoteles.com website and does not perform, by way of example but without limitation, any reproduction of contents, deeplinks, browsers or inaccurate or incorrect declarations on the contents or website of sercotelhoteles.com. With the exception of the signs that form part of the hyperlink, the user shall guarantee that the website on which the hyperlink is placed does not contain any trademarks, trade names, business signs, denominations, logos, slogans or any kind of distinctive sign belonging to SERCOTEL. 

 

Exclusion of guarantees and liability

SERCOTEL does not guarantee the reliability, availability or continuity of the functioning of its website or the products or services made available to the user and, therefore, excludes any liability for damages and/or losses of any kind that may result from the lack of availability, reliability or continuity of its website or its services, although it shall attempt to provide technical assistance for the person affected to the best of its ability. 

SERCOTEL shall not be held liable for the interruption or suspension of the service, temporary server downtimes, the termination of the information or services, potential omissions, losses of information, data or configurations, improper access, breaches of confidentiality resulting from any technical or communication problems or human omissions caused by third parties or not attributable to SERCOTEL. 

SERCOTEL does not undertake to monitor and does not previously monitor the absence of viruses or elements in the contents that may cause alterations to the software or hardware of the users or persons visiting the website and, therefore, shall not be held liable for damages of any nature that may arise therefrom. 

SERCOTEL does not undertake to control and does not previously control, approve or appropriate the services, contents, data, files, products or any other materials existing on the website or websites of third parties, for which reason SERCOTEL shall not be held liable under any circumstances for the legality of the contents of said website(s), and the third party shall be held exclusively liable, by way of example and without limitation, for guaranteeing the legality, morality, good customs and public order of the contents and ensuring that they do not infringe the rights of any third parties. In accordance with the LSSI, SERCOTEL shall not be held liable for the information it may send if it does not have effective knowledge that the activity or information it sends is unlawful or harms the property or rights of third parties. In accordance with the LSSI, “effective knowledge” shall be deemed to exist when a competent body has declared the unlawfulness of the data, ordering their removal or preventing access thereto, or when the existence of the damage has been declared and SERCOTEL is aware of the corresponding resolution. 

SERCOTEL does not undertake to control and does not control or guarantee the reliability, availability or continuity of the functioning of the products or services made available to the user by third parties unrelated to sercotelhoteles.com and, therefore, excludes any liability for damages and/or losses of any kind that may result from the lack of availability, reliability or continuity of its website or its services. Users shall be held liable for any damages and/or losses of any nature that SERCOTEL may suffer as a result of their failure to comply with the law or any of the general terms and conditions contained in this agreement.

 

Safeguarding of the rules of use

If any of the stipulations of this Legal Notice are declared null and void or inoperative, the other conditions shall be maintained under the agreed terms. SERCOTEL undertakes to replace the stipulation affected by the nullity with one which is as close as possible to that initially intended by the parties. 

 

Personal data protection policy

SERCOTEL has defined its data protection policy pursuant to the provisions of EU Regulation 2016/679 (General Data Protection Regulation) and Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights with respect to the data that you freely and voluntarily provide via its website. To obtain further details you can view its Privacy Policy.

 

Complaints and claims

Users may send SERCOTEL their complaints and claims and any other comments they may wish to make via the channels indicated at the beginning of this Legal Notice. 

The deadline for a decision shall be 30 days, starting from the day on which the complaint is submitted. Once this deadline has gone by without the complaint being resolved, it shall be deemed to have been rejected for all appropriate purposes. The above is stipulated in accordance with the provisions of Royal Legislative Decree 1/2007 of 16th November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

 

Possibility of computer errors 

The price of the services is that which is in force at the moment at which the booking is accepted. In the event that a Customer makes a booking at the wrong price, he/she shall be informed of the correct price and, if he/she wishes to retain the booking, the corrected price shall be applied. Otherwise, the Customer shall be entitled to cancel the purchase at no cost. 

 

Force majeure 

SERCOTEL shall not be held liable in the event of it being impossible to provide the service due to prolonged interruptions of the electricity supply or telecommunication lines, social conflicts, strikes, uprisings, explosions, flooding, acts and omissions of the Government or, in general, all cases of force majeure or fortuitous events.

 

Translation into other languages 

All the information and documentation available in the different versions of this website are provided solely for information purposes. In the event of any discrepancy between the content of the versions in other languages and that of the original Spanish version, the latter shall prevail.

 

Applicable law and jurisdiction 

The applicable legislation in the event of any dispute or conflict with regard to the interpretation of the terms and conditions that make up this Legal Notice and any issues related to SERCOTEL’s services shall be Spanish law. 

For the resolution of any dispute that may arise on the occasion of the use of the website and/or its services, the parties agree to submit to the jurisdiction of the courts and tribunals established in the procedural law and/or in the consumer and user regulations in the case of the involvement of a consumer. Without the above consideration they agree to submit to the Judges and Courts of the city of Barcelona. 

 

Last update: 16th December 2022 

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